Service & Support
Hitron Technologies Americas provides solutions direct to service providers and ISPs. We are committed to providing customers a high level of support for all their technical, sales, logistics and general questions. Support is provided directly to our MSO customers through a dedicated team of local, national, and international personnel.
Consumer Retail Products
Products for Service Providers
If you have an HT-EM2 and would like to upgrade the firmware click here.
Cable Modems + Routers
CGNV5-U
Robust EuroDOCSIS 3.0 Throughput The CGNV5-U supports 24 downstream and 8 upstream bonded channels, delivering broadband speeds up to ~960 Mbps over coax. Wi-Fi 6 (802.11ax) Dual-Band Support Integrated 2×2 5 GHz and 2×2 2.4 GHz radios using the Wi-Fi 6...
CODA6021 DOCSIS 4.0 Tri-Band Wi-Fi 7 Gateway
Features DOCSIS 4.0 Tri-Split Technology Supports 5×7 OFDM/OFDMA channels with switchable upstream splits (5–85 / 5–204 / 5–85+108–396 MHz), extending the life of HFC networks while delivering symmetrical multi-gigabit performance. Tri-Band Wi-Fi 7 Built...
CODA6021UV DOCSIS Ultra 3.1 Gateway with Wi-Fi 7 & Voice
Features DOCSIS Ultra 3.1 with Backward Compatibility 5×2 OFDM/OFDMA plus 32×8 DOCSIS 3.0 bonding provides robust broadband today and future readiness. Extended Downstream to 1794 MHz Expands downstream capacity to support multi-gig services and evolving...
CODA6011UV DOCSIS Ultra 3.1 Gateway
Features DOCSIS Ultra 3.1 with Backward Compatibility 5×2 OFDM/OFDMA channels and 32×8 DOCSIS 3.0 bonding ensure multi-gig performance with legacy support. Extended Downstream to 1794 MHz Supports greater downstream capacity, enabling higher speeds and...
CODA60V Cable Modem
DOCSIS 4.0 with Seamless 3.1 Support Designed for DOCSIS 4.0, the CODA60V also works seamlessly with DOCSIS 3.1 networks, ensuring flexibility for today and tomorrow. Expanded Spectrum Support With downstream up to ~1.8 GHz and Mid/High/Ultra-High Split...
CODA60 Cable Modem
DOCSIS 4.0 with Seamless 3.1 Support Designed for DOCSIS 4.0, the CODA60 also works seamlessly with DOCSIS 3.1 networks, ensuring flexibility for today and tomorrow. Extended Downstream Spectrum Operators can confidently deploy the CODA60 knowing it offers an...
CODA-57 Cable Modem
1.2 GHz Downstream Band Delivers enhanced capacity and future-ready performance with extended downstream capabilities. Software-Switchable Upstream Adapts to evolving network topologies with adjustable return paths, requiring no device swap. Backward...
CODA5519EU Cable Modem Router
High-Performance DOCSIS 3.1 Supports 2 × OFDM downstream + 32 SC-QAM and 2 × OFDMA upstream + 8 SC-QAM channel architecture, enabling sustained gigabit-class speeds over coax. Multi-Gigabit Ethernet & Link Aggregation Equipped with a 2.5 Gbps Ethernet LAN port...
CODA-5519 Cable Modem Router
DOCSIS 3.1 Certified DOCSIS 3.1 takes Internet speeds to a new level, increasing the capacity of HFC networks by more than 50 percent and reducing latency. This means your customers can connect more devices, enjoy richer digital experiences, and get fast, reliable...
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Coax Network Testing Tools
CGNDP3M
Key Features Smart App-Driven Diagnostics – Controlled via Hitron’s ProMeter app on iOS/Android, so techs view live readings on the device they already carry. Comprehensive Signal & Network Testing – Includes downstream & upstream analysis, spectrum, channel scanning,...
ProPulse
Smarter DOCSIS Troubleshooting with AI-Powered Diagnostics Hitron ProPulse is Hitron’s cloud-based AI engine that transforms technician workflows by embedding expert-level DOCSIS intelligence directly into every field meter and mobile device. Developed in...
ProMeter
Simplify Testing With an App Built for Technicians The ProMeter app is the companion tool that technicians use to operate Hitron’s field meters, including the CGNDP3M. It provides an intuitive, mobile-friendly interface that makes running tests, checking signal...
MoCA Network Adapters
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Home Network Management
EasyInstall
Hitron’s EasyInstall app (iOS and Android) is designed for technicians to optimize the whole-home network during their install. EasyInstall provides sophisticated tools like broadband and Wi-Fi speed tests to locate potential “dead zones” and ensures our gateways and...
Hitron ProInstall
Real-Time Activation Tracking Technicians can see exactly where the ONT/ONU is in the activation cycle, from initialization through full synchronization with the OLT. This insight eliminates uncertainty and prevents wasted time during installs. Progress...
PNM
HitronCloud's new Proactive Network Monitoring (PNM) service is designed to enhance visibility into network performance, offering comprehensive insights for MSOs (Multiple System Operators). By turning every modem in the network into a data-collecting probe, the tool...
HitronCloud
DOCSIS Proactive Network Maintenance (PNM) Turn every modem into a diagnostic probe. HitronCloud’s PNM capabilities continuously monitor DOCSIS networks to detect impairments, identify root causes, and provide actionable insights—before they impact subscribers. ...
MyHitron+
Easy to Use Self-installation and Network Configuration We developed the MyHitron+ app with Tier 1 User Experience designers whose knowledge of the cable industry is second to none! Your customers will be able to use our friendly, self-guided onboarding installation...
OptiMy
Self-healing Home Network OptiMy performs placement optimization of the gateway and extender within the subscribers’ home to ensure corner-to-corner WiFi coverage and connectivity. Using the intelligence of Machine Learning and AI, OptiMy can detect and manage...